What's the Role?
• Support development of policies which follow customer service best practices but also ensures timely payments from the customers.
• Develop and monitor a credit control system in collaboration with sales and marketing, finance and executive team members
• Analyze credit applications including evaluating financial information of the customers and determine credit eligibility; Contact customers where required to negotiate credit / payment terms on basis of such analysis.
• Responsible to provide transparency on the state of the books and timely communication to all relevant stakeholders with clear and crisp messages on next steps.
• Support in payment plans negotiation with consumers to ensure bad debts are reduced. Such negotiations should be firm but fair without damaging the relationship
• Responsible for timely trend analysis and building early warning system to internal stakeholders (Sales, Marketing, Executive teams as necessary) and proposed / implement changes to mitigate commercial risk to the business
• Establish clear process of reconciliation of invoices and responding to relevant customer enquiries
• Participate in process improvement projects and support other management directives as prescribed with a balanced customer service approach but eventually to improve debt collection processes.
• Develop clear understanding of the risks associated to the job and follow the guidelines mentioned in internal control systems
• Able to moderate difficult negotiations professionally and to be able to positively influence the customers / internal stakeholders
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve?
The purpose of the role is to ensure that all receivables are collected in a timely manner and the process to follow up and engage with overdue customers adheres to the market organization's guidelines. The role involves achieving the credit and collection objectives of the organization and striking a balance between maintaining excellent working relationships with customers and ensuring timely payments. The job holder needs to develop and monitor a credit control system with sales and marketing, finance, and executive team members.
Scope: Elevated role in Credit & Collection. Additional responsibilities include: supporting with projects, mentoring/training less experienced team members, supporting large/complex/key accounts, and/or regional scope (responsibility for more markets).
- We are a multinational company
- We are certified a great place to work
- We are ranked number 12th globally as the best employer worldwide
What do we offer?
We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibilities from the start. You’ll enjoy a rare combination of autonomy and camaraderie, as you’ll manage your own diary while being part of a friendly team. We’ll trust you to do whatever it takes to deliver outstanding results. Go the extra mile and we’ll reward you with development and career opportunities as soon as you’re ready for the next challenge.
What you need is
1. Very good finance, system and process understanding over the full area of C&C (Credit & Collection) related tasks.
2. Good understanding of C&C (Credit & Collection) KPIs and Targets and ability to define possible actions.
3. Analytical skillset to assess credit risk trends and change in risks behaviors.
4. Good business & financial understanding to assess market risks and come to balanced decisions.
5. Champion compliance & ICS (Internal Control System) standards for the own role.
6. Eager to continuously improve C&C (Credit & Collection) processes.
7. Strong communication skills paired with solution-oriented attitude to lead successful discussions with customers & salesforce.
8. Excellent communication skills on the phone in daily interaction with customers.
9. Structured working approach combined with ability to work under pressure.
10. Team player with ability to support and train colleagues.
Why should you apply?
We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you’ve never worked in construction, that’s fine with us. Success at Hilti is down to teamwork and ability, regardless of your background.
