What's the role?
The Tool Service Technician is responsible to maximize productivity within Repair Operations while delivering high quality, timely repairs of Hilti tools and enhancing the value-added image associated with owning a Hilti tool. Provide best-in-class tool repair service in support of Hilti’s Tool Service value proposition.
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve?
- Maintains superior technical knowledge and skills through continuous professional development by studying & reviewing on-line repair manuals, schematics, & technical files.
- Performs high quality repairs to Hilti products through proper problem diagnosis and application of prescribed corrective measures while utilizing appropriate tools and systems.
- Complete understanding and adherence to repair standards while also ensuring Repair Technicians in assigned tool group use the Tool Service Platform and follow all standards.
- Conducts final functional & safety testing after every repair to ensure customer safety.
- Through continuous inventory, accurate picking of spare parts, & identifying & increasing inadequate safety stock levels, assists in maintaining adequate parts inventory & ensuring best-in-class repair service to Hilti customers.
- Provides data & information to Hilti quality & product managers that are used to identify potential improvements to the overall quality & safety of Hilti tools.
- Maintains work areas, tools, and assigned equipment in a proper, organized order thus enabling the incumbent to perform the job in a timely, safe, and efficient manner.
- Continuous and accurate levels of inventory ensuring achievement of spare parts accuracy targets within operation.
- Leads by example and promotes a cohesive team-oriented environment.
- Determines Repair Center priorities in order to maintain same day turn-around-time while providing quality repair service.
- Assumes ownership role for assigned tool work group(s) to maintain standards and achieve high performance.
- Identify, promote and execute continuous process improvements for repair center operations.
- Complete execution of repair standards throughout workshop.
- Promote and execute actions which support Hilti’s business strategy.
- Identifies stock shortages & wrong min/max levels & works with materials management & the Spare Parts Warehouse to correct ensuring spare parts availability & Hilti’s Lifetime Service commitment.
- Responsible for local on-site training and assists Regional Repair Expert with assigned tasks.
- Participation in regional or global workbench summits.
- Performs other duties as assigned by manager.
91% of employees feel good about the ways Hilti contributes to the community.
What do we offer?
We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.
What you need is:
- High School Diploma/GED or equivalent experience required.
- Minimum two (2) years’ mechanical/electrical repair experience or electric component assembly experience, required.
- Experience using Windows applications preferred.
Who should apply?
We're a big company with a family-owned feel. You will be given the opportunity to make big changes that will ripple throughout the industry while feeling right at home with the Hilti family.
