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Tool Services Specialist

What's the role?

We are looking for a highly motivated and dynamic individual comfortable with leading change and possessing an entrepreneurial spirit to join our Tool Services Marketing team.

Who is Hilti?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

What does the role involve?

  • Lead and coordinate the efforts of the sales, marketing, and back office teams to enhance the market penetration of our tool services
  • Drive the sales team through the solution selling journey, encompassing all three lifecycle stages (Acquisition, Care, Grow) and the eight-step process (management meeting, onsite analysis, final presentation)
  • Develop, communicate, and implement comprehensive business plans for Tool Services Scheme, integrating Marketing, Sales, Finance, and Operations strategy
  • Facilitate the introduction of new products and features, ensuring team members and customers are well-informed about their benefits and functionalities
  • Initiate and oversee continuous service improvements based on feedback from internal teams and customers, as well as enhancement of existing implementation and care activities for tool services
  • Deliver training to the sales team and other stakeholders to bolster solution selling skills and confidence across the organization
  • Conduct periodic care visits for subscribed customers to ensure positive usage experience
  • Cooperate with trade salesforce and marketing team to engage customers with good experience practice and enhance account development with further business potentials
  • Conduct regular progress reporting and tracking
  • Organize and engage in trade shows and other industry-related events to promote our offerings

We have more than 200,000 interactions with our customers every day. It’s how we get to know their businesses, understand their needs and develop the precise products and services that will help them.

What do we offer?

  • Long-term career development opportunities
  • 14 days’ annual leave per year
  • Birthday leave, volunteer leave, family care leave
  • Medical insurance covering dependents
  • Additional MPF voluntary employer contribution

What you need is:

  • Bachelor’s degree in Business, Marketing, or a related discipline
  • At least 2 years in product marketing or service offering innovation. Additional experience in sales and business development, or customer facing role is preferred
  • Detailed-oriented with process mind thinking and problem-solving skills. Customer centric and result oriented. A strong winning and high-performing mindset. Fluent in spoken & written Cantonese/Chinese/English is a MUST
  • Highly motivated and dynamic individual comfortable with leading change and possessing an entrepreneurial spirit. Willing to supervise others to drive for changes and executions. Possess training or coaching skills will be an advantage.
  • Strong knowledge of Microsoft Office applications, including but not limited to Word, Excel, PowerPoint, etc.

Why should you apply?

We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. 


We look forward to receiving your application. Interested applicants please submit your CV by clicking the "Apply Now" button.

Only those candidates who have been shortlisted will be contacted for further steps.

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Global Operations

Arbejd med en markedsleder der styrer hele produktøkosystemet fra fremstilling til logistik og eftersalg service.

Arbejd med en markedsleder der styrer hele produktøkosystemet fra fremstilling til logistik og eftersalg service.

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