What's the role?
We are looking for a high caliber candidate with strong business acumen to unleash your high potential, starting as Customer Service Representative. Our people come from different backgrounds with a shared dedication to high performance and consistent results. As a Customer Service Representative, you are the point of contact for our renowned brand name. An innovative, successful and fast-growing company with many (international) career opportunities. Where you will work with customers from day one! This direct responsibility contributes to your development in preparation for the next steps in your career.
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve?
The purpose of the role is to achieve profitable sales by providing timely and appropriate customer service and technical expertise in response to customer's needs to ensure the successful achievement of the company's objectives and growth. The role involves providing information and technical advice via telephone or e-mail on products and applications. The job holder needs to actively promote sales in cooperation with other sales channels.
Scope: Anchor job in Customer Service for Inbound, Outbound, and Customer Care Handling in an MO or Region.
Hilti is globally recognized as a fantastic place to work. We finished 8th in the World's Best Workplace awards in 2022.
What do we offer?
We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibilities from the start. You work in a team with a positive attitude and receive maximum support. In return for your exceptional performance and consistent results, you’ll receive one-to-one career mentoring, as well as exciting opportunities to move around the business.
What you need is:
- Diploma or Degree in any discipline
- Experience in customer service would be an added advantage
- High proficiency in English to communicate with our customers (written & spoken), bilingual is a plus
- Proficient in MS Office and knowledge in SAP is vital
- Excellent communication and interpersonal skills
- Strong customer orientation and problem-solving and can-do attitude
- Self-motivated, highly energetic with persuasion skill and willingness to explore self-potential in different area
- High ambition to develop your long-term career at Hilti
Why should you apply?
We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you’ve never worked in construction, that’s fine with us. Success at Hilti is down to teamwork and ability, no matter what your background.
By submitting your resume, you confirm and agree that Hilti Far East Pte Ltd and its related companies worldwide (collectively, “Hilti Group”) may collect, use and disclose your data for their recruitment purposes. This may include selecting, evaluating and recruiting candidates for roles or positions that differ from the above job description, but for which we believe that you may be interested in or appropriate for.
We look forward to receiving your application and regret that only shortlisted candidates will be notified.