What's the role?
The role of Service Technician is to maintain quality of service in the repair of Hilti equipment by timely and efficient repairs, and providing best-in-class customer service. This position contributes to the overall financial success of the company by controlling cost of goods sold (COGS), process improvement, and cost containment throughout the repair process. Additionally, the Service Technician I is responsible for maximizing productivity within Repair Operations (RO) while delivering high-quality, timely repairs of Hilti tools, and enhancing the value-added image associated with owning Hilti tools.
Who is Hilti?
If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.
What does the role involve?
Perform high quality repairs to Hilti products through proper problem diagnosis and application of prescribed corrective measures while utilizing appropriate tools and systems
Use hand scanners to receive, diagnose, pick spare parts, repair, and complete the repair of Hilti tools
Conduct final functional and safety testing after every repair to ensure customer safety
Maintain adequate parts inventory by accurate picking of spare parts, identifying and increasing inadequate safety stock levels, through continuous inventory tracking
Assist Senior Repair Technician in maintaining rapport and communication through daily contact with customers and/or sales personnel
Assist with benchmarking repairs, reducing cost of goods sold, and standardizing repairs throughout the repair network, by traveling and participating in Tool Repair Workbench Summits
Provide data and information to Hilti quality and product managers that are used to identify potential improvements to the overall quality and safety of Hilti tools
Maintain work areas, tools, and assigned equipment in a proper, organized order thus enabling the incumbent to perform the job in a timely, safe, and efficient manner
Follow company policies, procedures, and rules
Additional duties as assigned
Our tools are chosen for projects ranging from smart and safe housing to some of the world’s highest-profile constructions
What do we offer?
We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibility from the start. In return for your exceptional performance and consistent results, you’ll receive one-to-one career mentoring, as well as exciting opportunities domestically and internationally.
What you need is:
Experience in mechanical or electrical repairs
Experience using Windows Applications preferred
Strong communication and interpersonal skills
Must possess good attention to detail and have the ability to meet deadlines
Ability to learn quickly and operate effectively in a rapidly changing environment
Must be customer service oriented and be able to work in a team environment
Who should apply?
We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background